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Pooran Singh

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1. Mr. Pooran Singh Rawal CARRIER OBJECTIVE: An optimist Hospitality personnel seeking for an opportunity to endeavor the new horizon with all the possible ways n means…
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  • 1. Mr. Pooran Singh Rawal CARRIER OBJECTIVE: An optimist Hospitality personnel seeking for an opportunity to endeavor the new horizon with all the possible ways n means of hospitality industry. Current Address :Mr. Pooran Singh Rawal H.no: 32 ,Village:Balakot, Post Office: Tharkot District: Pithoragarh Uttrakhand :262530. Mobile No. : +91 9003016503. E-mail ID : Sonuhi1990@gmail.com Personal Particulars: Date of Birth : 1st July1990 Gender : Male Area of Interest : Housekeeping Languages Known : English, Hindi, and Kumaoni Educational Background Highest Level Level : Degree (Bsc H.M.C.T.T) Grade : First Class Field Study : Bsc in Hotel Management and Catering Technology and Tourism Mgt Percentage : 63% Location : Agra (India) Degree Year : 2011-2012 Name of Institution : H.I.H.T (Heritage Institute of Hotel And Tourism) Employment History Current Assignment - Company Name : Citrus Hotels and Resorts Pvt. Ltd. Title : GSS (Guest service Supervisor) Housekeeping. Date of Joining : 24th November 2014. Till date. Job Role  Inspect the rooms cleaned earlier by the other housekeepers.  Ensure the cleanliness of the room is up to the standards of the company.  Maintain the schedule of housekeepers.  Inspect the cleanliness of the public areas or assigning housekeepers to clean them.  Supervise housekeepers in their duties and ensure that they perform to the prescribed hotel standards.  Inspect orderliness of hotel rooms and to ascertain that they are properly stocked with the supplies to which guests are entitled.  Investigate any complaints guest make and takes corrective action.  Preparing the daily work schedule and assigns housekeepers to different tasks depending on the hotel requirements for the day.  Maintain the proper record and all operational important files and register.
  • 2.  Fostering team spirit among the housekeepers and directs them toward achieving guest satisfaction.  Carry out disciplinary action and supervise the performance as required.  The cost control by assisting the Housekeepers.  Make sure about the profitability by balancing service with costs.  Encouraged guest’s satisfaction for steady business.  Provide training and advice for servers to maximize the performance level.  Providing important training to the housekeepers for better result.  Preparing monthly inventory and maintaining records of assets and equipments.  Organizing housekeeping related events to motivate the housekeepers.  Confirmed about the track record that will help to create the profit of the room.  Performed various other duties as needed.  Helping the other departments like Front Office in routine operation if required. 3rd Assignment - Sr. Guest Service Associate One Year Five Months (24th Aug 2013 to 18th Nov 2014) Sr.GSA From The Park Calangute , GOA. Job Role-  Responsible for cleanliness of the rooms And public area.  Check the Replenishment of amenities according to the operational standards.  Maintaining the proper record of extra guest requirements like iron board,nail cutter,seasor etc.  Ensure security of guest rooms and privacy of guest.  Handling the control desk and properly massage follow ups .  Attends to guest calls, guest requests /guest complaints in the area assigned.  Preparing the laundry challan and checking guest laundry status .  Following the standard operating procedures.  Making the maxi bar and laundry bill with proper settlement and making record of bill handover.  Give and take of proper knowledge about various types of key skills like towel art, flower arrangement etc to maintain the decorum of hotel. 2nd Assignment - Guest Service Associate One Year Six Months (09th Mar 2012 to 21st Aug 2013) GSA From Resort De Coracao RIA Hospitality ,GOA. Job Role-  Responsible for cleanliness of the rooms And public area.
  • 3.  Replenish amenities according to the operational standards.  Deliver and retrieve items on loan to guests e.g. iron and ironing boards.  Ensure security of guest rooms and privacy of guest.  Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required.  Attends to guest calls, guest requests /guest complaints in the area assigned.  following the standard operating procedures. 1st Assignment-  17 weeks ( 18th Apr 2010 to 13th Sept 2010) Industrial Exposure Training from Clarks Exotica Aguada Anchorage ,GOA.  33 weeks (17th Jun 2011 to 2nd Mar 2012) Hotel operational trainee from Clarks Exotica Aguada Anchorage, GOA Other Activities  An avid reader  Movie freak References: - Supporting documents and References will be provided on request.
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