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Assertiveness

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ASSERTIVENESS WHAT IS ASSERTIVENESS? “standing up for your rights in such a way that you do not violate another person’s rights” “Expressing your needs, wants opinions, feelings and beliefs in direct, honest and appropriate ways.” EXPRESSION OF ASSERTIVENESS- requires Courage Confidence Absence of timidity Openness Continuous optimism General enthusiasm High self esteem. ASSERTIVENESS IS NOT: Aggressive behaviour Pride or show-off Interference Rudeness and stubbornness Exceeding authority Breaki
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  ASSERTIVENESSASSERTIVENESSWHAT IS ASSERTIVENESS?WHAT IS ASSERTIVENESS? ““standing up for your rights in such a way that you do notstanding up for your rights in such a way that you do not violate another personviolate another person’’s rightss rights””““Expressing your needs, wants opinions, feelings and beliefsExpressing your needs, wants opinions, feelings and beliefs in direct, honest and appropriate ways.in direct, honest and appropriate ways.”” EXPRESSION OF ASSERTIVENESS- requiresEXPRESSION OF ASSERTIVENESS- requires CourageCourageConfidenceConfidenceAbsence of timidityAbsence of timidityOpennessOpennessContinuous optimismContinuous optimismGeneral enthusiasmGeneral enthusiasmHigh self esteem.High self esteem. ASSERTIVENESS IS NOT:ASSERTIVENESS IS NOT: Aggressive behaviourAggressive behaviourPride or show-off Pride or show-off InterferenceInterferenceRudeness and stubbornnessRudeness and stubbornnessExceeding authorityExceeding authorityBreaking rulesBreaking rules NEGATIVE ASSERTIVENESSNEGATIVE ASSERTIVENESS Unfounded over-confidenceUnfounded over-confidenceInitiative in the wrong directionInitiative in the wrong directionWillingness to dominate othersWillingness to dominate othersSelfishnessSelfishness Too much unproductive talk Too much unproductive talkUndermining group effortUndermining group effortBoasting.Boasting. INFLUENCE ON DEGREE OF ASSERTIVENESSINFLUENCE ON DEGREE OF ASSERTIVENESS Natural intelligenceNatural intelligencePersonal backgroundPersonal backgroundHealth and physical strengthHealth and physical strengthNational ideology/level of indoctrinationNational ideology/level of indoctrinationReligious influenceReligious influence  LeadershipLeadershipSex of the individualSex of the individualEducation and training.Education and training. TYPES OF ASSERTIVE BEHAVIOURTYPES OF ASSERTIVE BEHAVIOURBasic assertive behaviourBasic assertive behaviour Expresses his wants and needsExpresses his wants and needsIs not shy/stands up for his/her rightsIs not shy/stands up for his/her rightsExpresses his/her stand pointExpresses his/her stand pointConfesses his/her beliefsConfesses his/her beliefs Empathetic assertive behaviourEmpathetic assertive behaviour Sympathetic with colleagues in pursuance of his/her needs.Sympathetic with colleagues in pursuance of his/her needs.Appreciates concerns of othersAppreciates concerns of othersDemands rights/requirements with consideration andDemands rights/requirements with consideration and respect.respect.Discrepancy assertivenessDiscrepancy assertivenessExpresses dissatisfaction with failures to achieve plans orExpresses dissatisfaction with failures to achieve plans or deviation from plansdeviation from plansNegative feelings assertivenessNegative feelings assertiveness The person is able to tell a colleague of the undesirable The person is able to tell a colleague of the undesirable effect his/her (the colleagueeffect his/her (the colleague’’s) behaviour is having ons) behaviour is having on him/her.him/her.E.g.. Drinking, smoking, late return home etc.E.g.. Drinking, smoking, late return home etc. Consequence assertivenessConsequence assertiveness Is expressed in the ability to openly tell a person of theIs expressed in the ability to openly tell a person of the negative outcome of his deeds.negative outcome of his deeds.E.g. overspeedingE.g. overspeeding Taking drugs Taking drugsDisregarding rules.Disregarding rules. Responsive assertivenessResponsive assertiveness Exercisable when negotiating the best action for two parties.Exercisable when negotiating the best action for two parties.One party finding out what the other party needs throughOne party finding out what the other party needs through opinions, feelings or position on a subject.opinions, feelings or position on a subject. WHAT BEING ASSERTIVE MEANSWHAT BEING ASSERTIVE MEANS Being open and straight forwardBeing open and straight forward  Being helpful and responsibleBeing helpful and responsibleBeing responsive and action orientedBeing responsive and action orientedBeing sympathetic and understandingBeing sympathetic and understandingBeing informative and dependableBeing informative and dependableBeing courageous and forward lookingBeing courageous and forward lookingBeing directBeing directNot being over-apologeticNot being over-apologeticBeing brief Being brief Not feeling the need to justify anythingNot feeling the need to justify anythingBeing truthfulBeing truthfulNot resorting to unnecessary flatteryNot resorting to unnecessary flatteryAsking for clarification when you need it.Asking for clarification when you need it.Asking for more time when you need it.Asking for more time when you need it.Stating disagreements clearlyStating disagreements clearlyBeing constructive where you express a doubt.Being constructive where you express a doubt.UsingUsing‘‘II’’rather thanrather than‘‘ YOU YOU’’in communication.in communication.Not being afraid to change your views in the light of newNot being afraid to change your views in the light of new information.information.Not underestimating yourself or your abilities.Not underestimating yourself or your abilities. BEING ASSERTIVE IN DIFFERENT SITUATIONSBEING ASSERTIVE IN DIFFERENT SITUATIONS Making requestsMaking requestsBe directBe directGive reasonsGive reasonsKeep it shortKeep it shortDonDon’’t take refusal personallyt take refusal personallyRespect other personRespect other person’’s right to say no.s right to say no.Refusing requestsRefusing requestsKeep the reply shortKeep the reply short Tell the truth Tell the truthAcknowledge the requesterAcknowledge the requesterEmphasise with body language.Emphasise with body language.Giving praiseGiving praiseMaintain eye contactMaintain eye contactKeep praise brief and clearKeep praise brief and clear  Make it specificMake it specificUseUse‘‘II’’statementsstatementsReceiving praiseReceiving praiseKeep your response shortKeep your response short Thank the giver Thank the giverIf praise is wrong, say THANK YOU then disagree.If praise is wrong, say THANK YOU then disagree.Giving criticismGiving criticismBe specificBe specificSeek response to your contributionSeek response to your contributionAsk for suggestions for change.Ask for suggestions for change.Receiving criticismReceiving criticismAsk if you donAsk if you don’’t understandt understandDonDon’’t take criticism as personalt take criticism as personalKeep voice at normal levelKeep voice at normal levelMaintain eye contactMaintain eye contactDisagree politely.Disagree politely.
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