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2016 IT PROFESSIONAL RESUME

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1. MYRON R TAYLOR JR. 6347 Meadowbrook Road, Cleveland, OH 44125 440-494-4738 https://www.linkedin.com/pub/myron-taylor/97/69b/bb6 m360taylor@gmail.com PROFESSIONAL…
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  • 1. MYRON R TAYLOR JR. 6347 Meadowbrook Road, Cleveland, OH 44125 440-494-4738 https://www.linkedin.com/pub/myron-taylor/97/69b/bb6 m360taylor@gmail.com PROFESSIONAL QUALIFICATIONS  Experience with: Active Directory usage; Remote desktop software; VMware; Console Management software; Altiris Agent (in both an NOC and Desktop Support); MS Office; and system / network deployment procedures  Experience with inbound technical support via phone as well as contacting users regarding technical issues including troubleshooting, requesting remote desktop assistance,setting up deployment times etc.  Successfully completed a 400 contact hour Network Support Specialist Training Program, acquiring skills in IT Essentials (Comp Tia A+), Cisco Networking Devices, and Cisco Unified Wireless Networking Essentials.  Track record of solid performance and attendance in multiple projects and organizations.  Professional approach, attention to detail, and relationship skills with co-workers and clients EDUCATION and TRAINING CISCO NETWORKINGACADEMY,Cleveland, OH Network Support Specialist Training Program (400 contact hours) 2014  Comp Tia A+ (62 contact hours)-IT Essentials: PC Hardware and Software  CCNA (92.5 contact hours)-Interconnecting Cisco Networking Devices  CCNA-W(45.5 contact hours)-Implementing Cisco Unified WirelessNetworking Essentials Mastered ProgramCompetencies and Trained To:  Assemble, install, troubleshoot and repair PC’s utilizing diagnostic software  Install, configure and operate routed and switched networks  Implement and verify connections to remote sites in a wide area network (WAN)  Perform basic tasks of Cisco Wireless Local Area Network (WLAN) including managing network from Wireless Control System (WCS) and configuring the Network and Mobility Express Controller  Soft Skills Development/Job Readiness (40 contact hours including customer service) Cleveland State University, Cleveland, OH Bachelor Degree,Communications Cuyahoga Community College, Cleveland, OH Associate Degree, Sociology EMPLOYMENT HISTORY MEDICAL MUTUAL OF OHIO, Cleveland, OH PC Deployment Technician (Contractor – 2 engagements) August – December 2015 and January 2016 – present Deploy new PC equipment for employee end users. Hardware upgrade included new 840s HP laptops, docks, keyboards, and mice. Process required user profile to be migrated from old machine to replacement as well as post-migration test procedures. Communicated with IT support team and clients through MS Outlook email. • Personally upgraded over 150 laptop machines, docks, mice, and keyboards between two buildings on 16 floors. • Accessed Active Directory (AD) to make assignments for user groups and devices. • Utilized Landesk Console Management and AD to cross reference user/device information for upgrading. • Built machines using Landesk Console Management software to add programs and applications • Migrated user’s profile including their desktop, my documents, favorites etc. from their current device to a server, and then captured that same profile off of the server and added it to the new device. • Implemented Bitlocker encryption on the new machine, insured security and trained users. • Provided desktop support to set up dual screen setups,adjust power options, add printers, apply locking mechanisms, etc; escalated to internal administrative support for any major issues. • Inbound call experience with an average of 10 calls a day for desktop support regarding my deployments for troubleshooting purposes or deployment appointments or miscellaneous technical issues.
  • 2. PRIOR CONTRACT ENGAGEMENTS Successfully completed multiple contract engagements through staffing and project management organizations. Complete detail on assignments and contracting firms available on request. SMART SOURCE,INC., Cleveland, OH PC Technician November 2015 - January 2016 Required A+ level support technicians to commute to PNC Bank branches across Northeast Ohio for a hardware refresh. The average location had 9 PCs refreshed by a team of 2 to 5 PC technicians, with at least 2 PNC employees there to facilitate and oversee. Other clients I’ve work for include Dunkin’ Donuts, CHASE Bank, and Huntington Bank. FIRST MERIT, Akron, OH Field Deployment PC Technician July 2015 Deployed new PC equipment in various First Merit Bank branches around Northeast Ohio, including computers, monitors, mouse, and keyboard. The process also required migrating user profile, testing and security procedures. CLEVELAND CLINIC,Northeast Ohio PC Deployment Technician January 2015 – July 2015 Computer deployments in hospital settings as part of a team in multiple locations. Migrated client data and files using Altiris agent to migrate user data and install necessary software applications. MYERS’ LAWN AND GARDEN,Twinsburg /Middlefield/Elyria, OH PC Deployment Technician December 2014 – January 2015 Performed computer deployment work at different client office sites in various locations. Was responsible for swapping out existing PC's/Thin Clients, and responsible for maintaining or cleaning up the cable management for the new devices. ACCUATIVE, Strongsville, OH Network Migration Administrator August – September 2014 Served as an administrator and assisted with the migration of VMWare ESXi servers to new platforms via PowerShell Scripts on a short term project for Kohl’s Department Stores. EAST CLEVELAND CITY SCHOOLS,East Cleveland, Ohio PC Technician July-August 2014 Set up PC equipment in school laboratories and classrooms, including leading a six-man crew, insuring that assignment was completed in a timely and satisfactory fashion, including inventory and quality control. HERITAGE COLLEGE, Greenwood Village, CO PC Technician (Contractor) July 2014 Set up equipment (desktops, monitors, keyboards, mice, VoIP phones) in school laboratories, classrooms, and offices. INTERNSHIPS and NON-IT EXPERIENCE NORTHEAST OHIO SOFTWARE ASSOCIATION (NEOSA),Cleveland, OH Intern (unpaid) 2014 Completed a Microsoft Excel data entry project which entailed updating various fields in the company’s client database. UNITED LABOR AGENCY,Cleveland, OH Employment Specialist Internship (paid) 2013-2014 Assisted recruiters in identifying qualified candidates for open positions and maintained regular contact with job seekers to determine outcomes. Facilitated job search skills classes as outlined in lesson plans. Conducted job matching services, career targeting and transferrable skills assessments to job seekers. Provided advice and instruction for resume development and coached job seekers through job search process. WARRENSVILLE DEVELOPMENTAL CENTER, Highland Hills, OH (2009-2013) NORTHCOAST BEHAVIORAL HEALTHCARE SYSTEMS, Northfield, OH (2006-2007) Therapeutic Program Worker
  • 3. Provided verbal/physical assistance and executed active treatment to clients which helped them complete daily routines programs assisting to de-escalate behaviors and gain of independent living skills. Recorded and maintained accurate and timely records of patient condition and activity, including vital signs, eating habits, and behavior which allowed professional medical staff to track daily progress  Conducted close, detailed supervision of suicidal clients having no incidents under my watch  Trained new hires and floats on day-to-day expectations and job requirements. Kept all staff abreast of all changes to ensure effective and efficient operations  Acquired improved communication skills to counsel clients and work with entire multi-disciplinary treatment team including psychiatrists, psychologists, psychiatric nurses and social workers successfully carrying out specific treatment plans for over 200 individuals References and additional detail on request
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