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EMERGING TRENDS IN KNOWLEDGE MANAGEMENT IN BANKING SECTOR

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EMERGING TRENDS IN KNOWLEDGE MANAGEMENT IN BANKING SECTOR
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  V OLUME N O .   1   (2011),   I SSUE N O .   10   (D ECEMBER )  ISSN     2231-1009   IIINNNTTTEEERRRNNNAAATTTIIIOOONNNAAALLLJJJOOOUUURRRNNNAAALLLOOOFFFRRREEESSSEEEAAARRRCCCHHHIIINNNCCCOOOMMMPPPUUUTTTEEERRRAAAPPPPPPLLLIIICCCAAATTTIIIOOONNNAAANNNDDDMMMAAANNNAAAGGGEEEMMMEEENNNTTT  A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories Indexed & Listed at: Ulrich's Periodicals Directory  ©  , ProQuest, U.S.A., Index Copernicus Publishers Panel, Poland, Open J-Gage, India,EBSCO Publishing, U.S.A. as well as in Cabell’s Directories of Publishing Opportunities, U.S.A.Circulated all over the world & Google has verified that scholars of more than Hundred & Eighteen countries/territories are visiting our journal on regular basis.   Ground Floor, Building No. 1041-C-1, Devi Bhawan Bazar, JAGADHRI – 135 003, Yamunanagar, Haryana, INDIA www.ijrcm.org.in CCCCONTENTSONTENTSONTENTSONTENTS Sr. No. TITLE & NAME OF THE AUTHOR (S)   Page No. 1 .   FEASIBILITY STUDY OF E-SERVICING ON IRANIAN MUNICIPALITIES (G2C): A CASE STUDY OF AHWAZ MUNCIPALITY DR. MEHRDAD ALIPOUR & SHAHIN KOLIVAND AVARZAMANI 12 .   ANALYSIS OF MOBILE AGENT BASED E-SUPPLY CHAIN MANAGEMENT SYSTEM USING QUEUING THEORY: A COMPARATIVE STUDYBETWEEN M/M/1 AND M/D/1 MODELS DR. RIKTESH SRIVASTAVA   73 .   PREPARING PRE-SERVICE TEACHERS TO INTEGRATE EDUCATIONAL TECHNOLOGY IN THE COLLEGES OF EDUCATION CURRICULUM INTHE CENTRAL REGION OF GHANA  ABREH MIGHT KOJO   184 .   THE RELATIONSHIP BETWEEN THE INFORMAL AND FORMAL FINANCIAL SECTOR IN NIGERIA: A CASE STUDY OF SELECTED GROUPSIN LAGOS METROPOLIS  ABIOLA BABAJIDE    245 .   AN APPRAISAL OF SERVICE QUALITY MANAGEMENT IN MANAGEMENT EDUCATION INSTITUTIONS: A FACTOR ANALYSIS DR. BHANWAR SINGH RAJPUROHIT, DR. RAJ KUMAR SHARMA & GOPAL SINGH LATWAL   336 .   AN EFFECTIVE TOOL FOR BETTER SOFTWARE PRODUCT DR. V.S.P. SRIVASTAV & PIYUSH PRAKASH   447 .   HUMAN RESOURCE MANAGEMENT ISSUES FOR IMPROVING THE QUALITY OF CARE IN HEALTH SECTOR: AN EMPIRICAL STUDY SAJI MON M.R, N.MUTHUKRISHNAN & DR. D.S. CHAUBEY    498 .   THE EFFECT OF E-MARKETING AND ITS ENVIRONMENT ON THE MARKETING PERFORMANCE OF MEDIUM AND LARGE FINANCIALSERVICE ENTERPRISES IN ETHIOPIA TEMESGEN BELAYNEH ZERIHUN & DR. V. SHEKHAR 579 .   ERGONOMICS RELATED CHANGES ON TRADITIONAL BANKS IN KERALA CONSEQUENT ON CHANGES IN TECHNOLOGY AND ITSIMPACT ON EMPLOYEES DR. P. M. FEROSE    6610 .   MODERN FACES OF FINANCIAL CRIMES IN ELECTRONIC BANKING SYSTEM VIKAS SHARMA   7011 .   QUALITY OF SERVICE (QOS) BASED SCHEDULING ENVIRONMENT MODEL IN WIMAX NETWORK WITH OPNET MODELER  ARUN KUMAR, DR. A K GARG & ASHISH CHOPRA   7312 .   A DECENTRALIZED INDEXING AND PROBING SPATIAL DATA IN P2P SYSTEM T. MAHESHWARI & M. RAVINDER   7813 .   CONVERGENCE TO IFRS - AN INDIAN PERSPECTIVE CA SHOBANA SWAMYNATHAN & DR. SINDHU   8114 .   COMPARING EFFICIENCY AND PRODUCTIVITY OF THE INDIAN AUTOMOBILE FIRMS – A MALMQUIST –META FRONTIER APPROACH DR. A. VIJAYAKUMAR   8615 .   EMERGING TRENDS IN KNOWLEDGE MANAGEMENT IN BANKING SECTOR DR. DEEPIKA JINDAL & VIVEK BHAMBRI   9316 .   A STUDY ON CONSUMER ACCEPTANCE OF M-BANKING IN TIRUCHIRAPPALLI CITY S .MOHAMED ILIYAS   9717 .   TECHNICAL ANALYSIS AS SHORT TERM TRADING STRATEGY IN THE INDIAN STOCK MARKET- AN EMPIRICAL EVIDENCE IN THEPUBLIC SECTOR BANKS S. VASANTHA   10218 .   SOFTWARE DEFECTS IDENTIFICATION, PREVENTIONS AND AMPLIFICATION IN SDLC PHASES BHOJRAJ HANUMANT BARHATE    11419 .   A STUDY ON TIME MANAGEMENT IN EMERGENCY DEPARTMENT THROUGH NETWORK ANALYSIS IN A CORPORATE HOSPITAL DR. L. KALYAN VISWANATH REDDY & HENA CHOWKSI   11820 .   MAINTAINING CENTRALIZED BANK INFORMATION FOR GETTING QUICK ACCESS OF INFORMATION OF ALL OTHER ACCOUNTSUSING DENORMALIZATION OF DATABASE CONCEPT OF COMPUTER  AMIT NIVARGIKAR & PRIYANKA JOSHI   12421 .   DIGITAL OPPORTUNITIES IN NORTH INDIA: A STUDY ON DIGITAL OPPORTUNITY PARAMETERS AMONG NORTH INDIAN STATES DEEP MALA SIHINT    12622 .   BUSINESS ETHICS & GOVERNANCE  ARIF SULTAN, FATI SHAFAAT & NEETU SINGH   13123 .   EMPLOYEES’ PERCEPTION ON TRAINING AND DEVELOPMENT (A STUDY WITH REFERENCE TO EASTERN POWER DISTRIBUTION OFAP LIMITED) DR. M. RAMESH   13424 .   AN OPTIMAL BROKER-BASED ARCHITECTURE FOR TRANSACTIONAL AND QUALITY DRIVEN WEB SERVICES COMPOSITION KAVYA JOHNY    14025 .   WEB USAGE MINING: A BOON FOR WEB DESIGNERS RITIKA ARORA   148 REQUEST FOR FEEDBACK 151    V OLUME N O .   1   (2011),   I SSUE N O .   10   (D ECEMBER )  ISSN     2231-1009   INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATION & MANAGEMENT A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories  www.ijrcm.org.inii CHIEF PATRON CHIEF PATRON CHIEF PATRON CHIEF PATRON  PROF. K. K. AGGARWAL Chancellor, Lingaya’s University, DelhiFounder Vice-Chancellor, Guru Gobind Singh Indraprastha University, DelhiEx. Pro Vice-Chancellor, Guru Jambheshwar University, Hisar PATRON PATRON PATRON PATRON  SH. RAM BHAJAN AGGARWAL   Ex. State Minister for Home & Tourism, Government of HaryanaVice-President, Dadri Education Society, Charkhi DadriPresident, Chinar Syntex Ltd. (Textile Mills), Bhiwani CO CO CO CO- -- -ORDINATOR ORDINATOR ORDINATOR ORDINATOR  MOHITA Faculty, Yamuna Institute of Engineering & Technology, Village Gadholi, P. O. Gadhola, Yamunanagar  ADVISORS  ADVISORS  ADVISORS  ADVISORS  DR. PRIYA RANJAN TRIVEDI Chancellor, The Global Open University, Nagaland PROF. M. S. SENAM RAJU Director A. C. D., School of Management Studies, I.G.N.O.U., New Delhi PROF. S. L. MAHANDRU Principal (Retd.), Maharaja Agrasen College, Jagadhri EDITOR EDITOR EDITOR EDITOR  PROF. R. K. SHARMA Professor, Bharti Vidyapeeth University Institute of Management & Research, New Delhi   CO CO CO CO- -- -EDITOR EDITOR EDITOR EDITOR  MOHITA Faculty, Yamuna Institute of Engineering & Technology, Village Gadholi, P. O. Gadhola, Yamunanagar EDITORIAL ADVISORY BOARD EDITORIAL ADVISORY BOARD EDITORIAL ADVISORY BOARD EDITORIAL ADVISORY BOARD  DR. RAJESH MODI Faculty, Yanbu Industrial College, Kingdom of Saudi Arabia PROF. PARVEEN KUMAR Director, M.C.A., Meerut Institute of Engineering & Technology, Meerut, U. P. PROF. H. R. SHARMA Director, Chhatarpati Shivaji Institute of Technology, Durg, C.G. PROF. MANOHAR LAL Director & Chairman, School of Information & Computer Sciences, I.G.N.O.U., New Delhi PROF. ANIL K. SAINI Chairperson (CRC), Guru Gobind Singh I. P. University, Delhi  PROF. R. K. CHOUDHARY Director, Asia Pacific Institute of Information Technology, Panipat DR. ASHWANI KUSH Head, Computer Science, University College, Kurukshetra University, Kurukshetra    V OLUME N O .   1   (2011),   I SSUE N O .   10   (D ECEMBER )  ISSN     2231-1009   INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATION & MANAGEMENT A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories  www.ijrcm.org.iniii DR. BHARAT BHUSHAN Head, Department of Computer Science & Applications, Guru Nanak Khalsa College, Yamunanagar DR. VIJAYPAL SINGH DHAKA Head, Department of Computer Applications, Institute of Management Studies, Noida, U.P. DR. SAMBHAVNA Faculty, I.I.T.M., Delhi DR. MOHINDER CHAND   Associate Professor, Kurukshetra University, Kurukshetra DR. MOHENDER KUMAR GUPTA Associate Professor, P. J. L. N. Government College, Faridabad DR. SAMBHAV GARG   Faculty, M. M. Institute of Management, Maharishi Markandeshwar University, Mullana  DR. SHIVAKUMAR DEENE Asst. Professor, Government F. G. College Chitguppa, Bidar, Karnataka DR. BHAVET   Faculty, M. M. Institute of Management, Maharishi Markandeshwar University, Mullana    ASSOCIATE EDITORS  ASSOCIATE EDITORS  ASSOCIATE EDITORS  ASSOCIATE EDITORS  PROF. ABHAY BANSAL Head, Department of Information Technology, Amity School of Engineering & Technology, Amity University, Noida PROF. NAWAB ALI KHAN Department of Commerce, Aligarh Muslim University, Aligarh, U.P. DR. ASHOK KUMAR Head, Department of Electronics, D. A. V. College (Lahore), Ambala City ASHISH CHOPRA Sr. Lecturer, Doon Valley Institute of Engineering & Technology, Karnal SAKET BHARDWAJ Lecturer, Haryana Engineering College, Jagadhri TECHNICAL ADVISORS TECHNICAL ADVISORS TECHNICAL ADVISORS TECHNICAL ADVISORS  AMITA Faculty, Government M. S., Mohali MOHITA Faculty, Yamuna Institute of Engineering & Technology, Village Gadholi, P. O. Gadhola, Yamunanagar FINANCIAL ADVISORS FINANCIAL ADVISORS FINANCIAL ADVISORS FINANCIAL ADVISORS  DICKIN GOYAL Advocate & Tax Adviser, Panchkula NEENA Investment Consultant, Chambaghat, Solan, Himachal Pradesh LEGAL ADVISORS LEGAL ADVISORS LEGAL ADVISORS LEGAL ADVISORS  JITENDER S. CHAHAL Advocate, Punjab & Haryana High Court, Chandigarh U.T. CHANDER BHUSHAN SHARMA Advocate & Consultant, District Courts, Yamunanagar at Jagadhri SUPERINTENDENT  SUPERINTENDENT  SUPERINTENDENT  SUPERINTENDENT   SURENDER KUMAR POONIA    V OLUME N O .   1   (2011),   I SSUE N O .   10   (D ECEMBER )  ISSN     2231-1009   INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATION & MANAGEMENT A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories  www.ijrcm.org.iniv CALL FOR MANUSCRIPTSCALL FOR MANUSCRIPTSCALL FOR MANUSCRIPTSCALL FOR MANUSCRIPTS We   invite unpublished novel, srcinal, empirical and high quality research work pertaining to recent developments & practices in the area of Computer, Business, Finance, Marketing, Human Resource Management, General Management, Banking, Insurance, Corporate Governanceand emerging paradigms in allied subjects like Accounting Education; Accounting Information Systems; Accounting Theory & Practice; Auditing;Behavioral Accounting; Behavioral Economics; Corporate Finance; Cost Accounting; Econometrics; Economic Development; Economic History;Financial Institutions & Markets; Financial Services; Fiscal Policy; Government & Non Profit Accounting; Industrial Organization; InternationalEconomics & Trade; International Finance; Macro Economics; Micro Economics; Monetary Policy; Portfolio & Security Analysis; Public PolicyEconomics; Real Estate; Regional Economics; Tax Accounting; Advertising & Promotion Management; Business Education; Business InformationSystems (MIS); Business Law, Public Responsibility & Ethics; Communication; Direct Marketing; E-Commerce; Global Business; Health CareAdministration; Labor Relations & Human Resource Management; Marketing Research; Marketing Theory & Applications; Non-ProfitOrganizations; Office Administration/Management; Operations Research/Statistics; Organizational Behavior & Theory; OrganizationalDevelopment; Production/Operations; Public Administration; Purchasing/Materials Management; Retailing; Sales/Selling; Services; SmallBusiness Entrepreneurship; Strategic Management Policy; Technology/Innovation; Tourism, Hospitality & Leisure; Transportation/PhysicalDistribution; Algorithms; Artificial Intelligence; Compilers & Translation; Computer Aided Design (CAD); Computer Aided Manufacturing;Computer Graphics; Computer Organization & Architecture; Database Structures & Systems; Digital Logic; Discrete Structures; Internet;Management Information Systems; Modeling & Simulation; Multimedia; Neural Systems/Neural Networks; Numerical Analysis/ScientificComputing; Object Oriented Programming; Operating Systems; Programming Languages; Robotics; Symbolic & Formal Logic and Web Design.The above mentioned tracks are only indicative, and not exhaustive.Anybody can submit the soft copy of his/her manuscript anytime in M.S. Word format after preparing the same as per our submissionguidelines duly available on our website under the heading guidelines for submission, at the email addresses: 1 or  info@ijrcm.org.in .   GUIDELINES FOR SUBMISSION OF MANUSCRIPT GUIDELINES FOR SUBMISSION OF MANUSCRIPT GUIDELINES FOR SUBMISSION OF MANUSCRIPT GUIDELINES FOR SUBMISSION OF MANUSCRIPT  1.     COVERING LETTER FOR SUBMISSION:DATED: _____________ THE EDITOR IJRCMSubject:  SUBMISSION OF MANUSCRIPT IN THE AREA OF .(e.g. Computer/IT/Engineering/Finance/Marketing/HRM/General Management/other, please specify) . DEAR SIR/MADAM   Please find my submission of manuscript titled ‘___________________________________________’ for possible publication in your journals.I hereby affirm that the contents of this manuscript are srcinal. Furthermore, it has neither been published elsewhere in any language fully or partly, nor is itunder review for publication anywhere.I affirm that all author (s) have seen and agreed to the submitted version of the manuscript and their inclusion of name (s) as co-author (s).Also, if my/our manuscript is accepted, I/We agree to comply with the formalities as given on the website of journal & you are free to publish our contributionin any of your journals. NAME OF CORRESPONDING AUTHOR :   Designation:Affiliation with full address, contact numbers & Pin Code: Residential address with Pin Code:Mobile Number (s):Landline Number (s):E-mail Address:Alternate E-mail Address:2.   MANUSCRIPT TITLE: The title of the paper should be in a 12 point Calibri Font. It should be bold typed, centered and fully capitalised.3.   AUTHOR NAME (S) & AFFILIATIONS: The author (s) full name , designation , affiliation (s), address , mobile/landline numbers , and email/alternate emailaddress should be in italic & 11-point Calibri Font. It must be centered underneath the title.4.   ABSTRACT: Abstract should be in fully italicized text, not exceeding 250 words. The abstract must be informative and explain the background, aims, methods,results & conclusion in a single para. Abbreviations must be mentioned in full.5.   KEYWORDS: Abstract must be followed by list of keywords, subject to the maximum of five. These should be arranged in alphabetic order separated bycommas and full stops at the end.    V OLUME N O .   1   (2011),   I SSUE N O .   10   (D ECEMBER )  ISSN     2231-1009   INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATION & MANAGEMENT A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories  www.ijrcm.org.inv 6.   MANUSCRIPT: Manuscript must be in BRITISH ENGLISH  prepared on a standard A4 size PORTRAIT SETTING PAPER . It must be prepared on a single space andsingle column with 1” margin set for top, bottom, left and right. It should be typed in 8 point Calibri Font with page numbers at the bottom and centre of theevery page. It should be free from grammatical, spelling and punctuation errors and must be thoroughly edited.7.   HEADINGS: All the headings should be in a 10 point Calibri Font. These must be bold-faced, aligned left and fully capitalised. Leave a blank line before eachheading.8.   SUB-HEADINGS: All the sub-headings should be in a 8 point Calibri Font. These must be bold-faced, aligned left and fully capitalised.9.   MAIN TEXT: The main text should follow the following sequence: INTRODUCTIONREVIEW OF LITERATURENEED/IMPORTANCE OF THE STUDYSTATEMENT OF THE PROBLEMOBJECTIVESHYPOTHESESRESEARCH METHODOLOGYRESULTS & DISCUSSIONFINDINGSRECOMMENDATIONS/SUGGESTIONSCONCLUSIONSSCOPE FOR FURTHER RESEARCHACKNOWLEDGMENTSREFERENCESAPPENDIX/ANNEXURE It should be in a 8 point Calibri Font, single spaced and justified. The manuscript should preferably not exceed 5000 words.10.   FIGURES &TABLES: These should be simple, centered, separately numbered & self explained, and titles must be above the table/figure . Sources of data shouldbe mentioned below the table/figure . It should be ensured that the tables/figures are referred to from the main text.11.   EQUATIONS: These should be consecutively numbered in parentheses, horizontally centered with equation number placed at the right.12.   REFERENCES: The list of all references should be alphabetically arranged. The author (s) should mention only the actually utilised references in the preparationof manuscript and they are supposed to follow Harvard Style of Referencing . The author (s) are supposed to follow the references as per following: •   All works cited in the text (including sources for tables and figures) should be listed alphabetically. •   Use ( ed. ) for one editor, and ( ed.s) for multiple editors. •   When listing two or more works by one author, use --- (20xx), such as after Kohl (1997), use --- (2001), etc, in chronologically ascending order. •   Indicate (opening and closing) page numbers for articles in journals and for chapters in books. •   The title of books and journals should be in italics. Double quotation marks are used for titles of journal articles, book chapters, dissertations, reports, workingpapers, unpublished material, etc. •   For titles in a language other than English, provide an English translation in parentheses. •   The location of endnotes within the text should be indicated by superscript numbers. PLEASE USE THE FOLLOWING FOR STYLE AND PUNCTUATION IN REFERENCES:BOOKS   •   Bowersox, Donald J., Closs, David J., (1996), "Logistical Management." Tata McGraw, Hill, New Delhi. •   Hunker, H.L. and A.J. Wright (1963), "Factors of Industrial Location in Ohio," Ohio State University. CONTRIBUTIONS TO BOOKS •   Sharma T., Kwatra, G. (2008) Effectiveness of Social Advertising: A Study of Selected Campaigns, Corporate Social Responsibility, Edited by David Crowther &Nicholas Capaldi, Ashgate Research Companion to Corporate Social Responsibility, Chapter 15, pp 287-303. JOURNAL AND OTHER ARTICLES •   Schemenner, R.W., Huber, J.C. and Cook, R.L. (1987), "Geographic Differences and the Location of New Manufacturing Facilities," Journal of Urban Economics,Vol. 21, No. 1, pp. 83-104. CONFERENCE PAPERS •   Garg Sambhav (2011): "Business Ethics" Paper presented at the Annual International Conference for the All India Management Association, New Delhi, India,19–22 June. UNPUBLISHED DISSERTATIONS AND THESES •   Kumar S. (2011): "Customer Value: A Comparative Study of Rural and Urban Customers," Thesis, Kurukshetra University, Kurukshetra. ONLINE RESOURCES •   Always indicate the date that the source was accessed, as online resources are frequently updated or removed. WEBSITE •   Garg, Bhavet (2011): Towards a New Natural Gas Policy, Political Weekly, Viewed on December 17, 2011 http://epw.in/user/viewabstract.jsp  
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